Aptella are looking for a Support Technician to join their team based in Balcatta. This is a full-time role reporting to the Support Services Manager. The primary objectives of this role are to provide support to customers in relation to service, hire and sales of GIS/Mapping, GPS, Total Station, Machine Control and Software solutions.

Ideally you have a background in Operational Technology or similar discipline and have a strong interest in problem solving..

This role is also subject to a pre-employment medical assessment and police check.

Key responsibilities will include:

• Providing technical phone support
• Managing support Cases within Case Management Framework
• Field Support for Geo-Spatial and/ or Mining products icl. Machine Control products
• Internal Support for Field Services Team
• Assisting Pre-Delivery Team Leader in setting up Hire Equipment and Geo-Spatial deliveries
• Assisting Field Services Scheduler with field service requirements and scheduling
• Customer liaison to assist with delivery requirements and system setup.
• Delivery of basic user training to customers

About you:

To be successful in this role, you will have the following attributes:

• Experience with Operational Technology
• Experience with Networks or RF communication technology
• Familiarisation with heavy machinery and site operations
• Excellent communication and organisational skills.
• Strong attention to detail.
• Team oriented, excellent interpersonal skills and positive outgoing personality.
• Goal oriented, outcome focused, performance driven.
• Ability to build and manage relationships.
• Sound computer skills and ability to use Microsoft Office applications.
• Display a high degree of professionalism and positive attitude.
• Strong technical aptitude
• Able to work independently with minimal direction.
• Ability to build and manage customer relationships and expectation.

Why Choose Aptella?

At Aptella, we’re more than just a workplace—we’re a community that thrives on collaboration, innovation, and inclusivity. With an impressive 82% employee engagement rate, our team is energised and united in their passion for what we do.

Imagine working with the latest technology, surrounded by talented colleagues who inspire you every day. We celebrate diversity of thought and provide a dynamic environment where your ideas can flourish. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements and generous parental leave; we’ve got your growth and well-being covered.

If you’re driven by excellence and ready to make a meaningful impact in your career, Aptella is the place for you!

We are proud to be an equal-opportunity employer, embracing diversity in all its forms. We encourage all qualified candidates to apply and bring their unique perspectives to our vibrant team.