So you’ve visited Aptella, you’ve rented or bought a piece of equipment, and now you’re itching to finally get it out in the field to use on your project.
But a lot of factors are beyond your control when it comes to working in the field. Things happen, mistakes are made, tools and machines wear out, site issues can cause issues with access – none of which can be deal breakers but are all issues that need to be corrected quickly to avoid wasting your work time. Without access to the proper technical support and repair services, getting yourself back up and running could become a seriously expensive and frustrating endeavour.
At Aptella, we understand what it takes for you to feel confident using our products, which is why we offer a wide range of on-site and remote support services to help you optimise your work in terms of both time and cost.
Here’s an overview of the key support services Aptella provides to our customers:
Large network of technical experts, with local on-site support as needed
At Aptella, our reach is as strong as our grasp. We know we can’t be everywhere at once – which is why we’ve made sure we can provide call-out support for machine repair, calibrations, and general troubleshooting from teams based throughout Australia, New Zealand, and South East Asia.
Our service centres and support teams are located in all State and Territory capital cities across Australia. We operate bases in strategic locations in between these key cities to provide immediate deployment points for our fleet of purpose-built support vehicles. With over 100 workers in our customer service team – a large proportion of whom have 10 or more years of experience – we can replace damaged parts or deploy a hire unit with important calibration data almost immediately to get you back to work as fast as we can.
Our motto is: ‘fix it right the first time’. So, if the worst happens, you know that we’ll make sure it doesn’t again.
Need answers right away? Tokara remote support makes sure that’s not a problem
Every on-site support issue is different, which is why we’ve made our remote support system just as handy and accessible as our boots-on-the-ground operations.
As a positioning solutions provider, we obviously place a great deal of importance on how well our surveying systems operate for our customers. That’s the core reason we developed Tokara: our simple, handy, easy-to-use digital interface that gives customers a wealth of information on their machines and survey assets, with the option to connect with our support technicians remotely to provide fast, efficient technical support and training.
Tokara provides remote access via any computer or device with a Cloud-based backup system, enabling our support team to configure corrections services, program radio channels or frequencies, and advise you on undertaking complex tasks as part of the support process.
This way, we’ll be able to guide you through any questions you may have, as well as the process of getting your systems configured to a particular site and data set, while only needing to attend to you in-person for physical tasks, allowing you to get the most out of your equipment with only a fraction of the hassle.
Letting us offer a helping hand
We know it can be hard for some civil contractors to take the leap and commit to machine technology, due to the capital outlay and investment. At Aptella, we’ve tried our hardest to develop an extensive range of industrial support services, as well as assistance teams that can come up with flexible options to help you squeeze the most productivity out of every job. We also offer comprehensive rental options so you can hardwire machines and hire the right system for your current project.
Let us know how we can help you, so you can get back to work sooner rather than later.
We source, deploy and support intelligent positioning solutions to enhance our customers’ productivity.
Aptella Pty Ltd
ABN 56 130 367 065
