Need technical support? Call us 0800 867 266
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Support across borders
On-site expertise
Technology can be a wonderful enabler and productivity booster, but when a system isn’t working the way you expect or you are having trouble customising it to your needs, it can quickly become frustrating and time consuming.Â
Aptella is here to ensure you get maximum up-time and efficiency from the technology you purchase or rent from us. Our multi-skilled team has extensive technical and on-the-job experience and we work with you to deeply understand your requirements and objectives before matching you with an ideal solution.Â
Our field services team offer boots-on-the-ground support, calibrations, troubleshooting and more, with teams located throughout Australia, New Zealand and South East Asia.Â
Dedicated MAGNET Support Team
If you are a MAGNET Office customer and in need of technical support, Aptella has a dedicated team of experts to help. Our MAGNET support team is available 9:30am – 7pm Monday to Friday New Zealand time.
Call MAGNET support hotline: 0800 867 434
Alternatively, you can lodge a support request online and our team will respond within 30 minutes between 9:30am – 7pm Monday to Friday
efficiency on the go
Tokara, Instant support
Tokara, a service crafted and managed by Aptella, ensures swift and efficient support wherever you’re working. Developed to cater to our customers’ needs, Tokara delivers quick solutions, reflecting our commitment to providing unparalleled support anytime, anywhere.
How to videos
Navigate seamlessly through our products and services with step-by-step guidance from our comprehensive how-to videos, ensuring you make the most out of your experience.
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Testimonials
Showcasing the voices from our valued customers
Aptella has a local team based here in Tasmania who have helped us, as well as their team on the mainland that have always assisted us whenever we’ve needed them. They’ve always done their utmost to support us and that is of great value to us
Mat Greskie
CEO, Dulverton Landfill TAS
The support from the team has allowed us to stay productive and operational even when any technology inevitably runs into some challenges. We would highly recommend Aptella for any and all spatial companies looking for support with their equipment.
Braden Corfield
Sonto - Surveyors
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