It’s a common misconception that simply installing the latest tech in your plant machinery will ensure a successful project. In reality, installing a construction technology system is only ever the first step. When it comes to construction work of any kind, a huge amount of time, energy, effort, and money can be lost with improper planning, poor implementation, and a lack of technical support.
There’s always a lot to keep in mind with project management – from the cost of ownership, to maintaining backup hardware, as well as the knowledge bases required to make sure your equipment is running smoothly and keeping your project timelines on track.
At Aptella, our industrial technology services are backed by a comprehensive support network that is beneficial for all manner of project types. But let’s stop to consider for a moment why we consider our support services such an integral part of the Aptella mission? And how we can help your business not just with short-term repairs, staff training or consultations, but also with long-run strategy goals that will keep you head-and-shoulders above your competitors.
The problem with the construction technology market
With Aptella, our huge network across Australia, New Zealand and Southeast Asia gives us deeper capacity to support your business more effectively than any other positioning solutions provider in the regions we operate in.
But in recent times, we’ve seen a rush of cheaper construction technology options flood the market from overseas. At the end of the day, we know that the only real way to ensure reliable and repeatable accuracy is for you to partner with established, quality suppliers who can offer decades of stable experience.
Time and time again, we’ve found ourselves coming to the rescue of customers that have fallen for cheaper options or bold support promises from less reliable competition – only for those customers to find their projects suffer from repeated unpredictability with their machines due to compatibility and reliability issues.
Providing quality support is a massive undertaking. Ensuring we can continue to offer scalable resources and support options is no simple feat. While it’s sometimes hard to spot flawed promises from smaller businesses, it’s often a great indicator if they only offer a mobile phone number for support.
We have learnt over the last 30+ years that it’s impossible to reliably support customers in this manner. You may be promised personalised service, but this just highlights that they rely on a small number of individuals that may or may not be available to respond and provide support. In contrast, our established and experienced teams provide customers with a network of experts to help with any given problem.
Aptella customers have access to the full breadth and depth of our positioning expertise, so if one technician can’t fix the problem it’s almost certain that someone in the team will be able to help.
All too often we see the frustrations and headaches caused by cheaper tech or inattentive businesses that place far less value in the success and ongoing support of your project. In these unfortunate situations, we do our best to trade out your systems and provide you with the right solution to ensure the best quality of operation of your product.
By incorporating the Aptella support network into your project arsenal, you can carry out construction knowing that should any unexpected events come to light, you will have immediate access to one of our specialists ready to assist you to ensure minimal project downtime.
Not taking the easy way out
The best and most cost-effective option will always be to partner yourself with the company that places its support systems at the heart of its client services. ‘But,’ I hear you ask, ‘where’s the proof that you can deliver on our promises?’
Simple: it’s in the exclusive knowledgebase that Aptella provides, and which we designed our entire support system to make use of.
Because there will always be ways your project can run into difficulty, and not just in the options detailed above. But also in smaller complications that can have a lasting impact like underestimating the cost of ownership, or being able to maximise your investment by offering your own equipment for hire.
We value our highly skilled technicians and the expertise they bring to every project and customer. Backing every solution we sell not just with technical know-how, but also the right level of care, is central to everything we do to ensure success and simplicity in their projects.
Let Aptella support your project with a helping hand
We know it can be hard to believe that some companies don’t always keep their customers’ best interests in mind.
At Aptella, our customer support is not just a service, but a philosophy we’ve structured ourselves around to allow our customers the comfort of knowing their projects don’t have to be left without oversight. We know – like all good contractors do – that construction projects can be complex, irrational, and subject to random fate. Through the good times and the bad we will stand by your side because, at Aptella, our success only reflects that of the businesses we support.
We source, deploy and support intelligent positioning solutions to enhance our customers’ productivity.
Aptella Pty Ltd
ABN 56 130 367 065
